New technologies come in and out of fashion as vendors push the next big application, solution, capability, or strategy. Only with time can IT executives know for certain which will have staying power and which will fall short of the initial hype.
The study examines adoption trends, current investment activity, and customer experience of 15 selected technologies, including eight that fall broadly into the category of business systems and seven that we categorize as infrastructure technologies.
Our current survey covers the following enterprise systems: ERP, CRM, e-commerce, supply chain management, human capital management, business and data analytics, enterprise asset management, and artificial intelligence.
We also analyze the following infrastructure technologies: software as a service (SaaS), infrastructure as a service (IaaS), mobile devices, mobile applications, the Internet of Things, robotic process automation (RPA), and security technology.
Finally, we look at 18 early adopter and future technologies to determine mindshare and