How Does the Internet Work?

&copy 2002, 2005 Rus Shuler, all rights reserved Contents Introduction Where to Begin? Internet Addresses Protocol Stacks and Packets Networking Infrastructure Internet Infrastructure The Internet Routing Hierarchy Domain Names and Address Resolution Internet Protocols Revisited Application Protocols: HTTP and the World Wide Web Application Protocols: SMTP and Electronic Mail Transmission […]

&copy 2002, 2005 Rus Shuler, all rights reserved


  1. Introduction
  2. Where to Begin? Internet Addresses
  3. Protocol Stacks and Packets
  4. Networking Infrastructure
  5. Internet Infrastructure
  6. The Internet Routing Hierarchy
  7. Domain Names and Address Resolution
  8. Internet Protocols Revisited
  9. Application Protocols: HTTP and the World Wide Web
  10. Application Protocols: SMTP and Electronic Mail
  11. Transmission Control Protocol
  12. Internet Protocol
  13. Wrap Up
  14. Resources
  15. Bibliography


How does the Internet work? Good question! The Internet’s growth has become
explosive and it seems impossible to escape the bombardment of‘s seen constantly on television, heard on radio, and seen in
magazines. Because the Internet has become such a large part of our lives,
a good understanding is needed to use this new tool most effectively.

This whitepaper explains the underlying infrastructure and technologies
that make the Internet work. It does not go into great depth, but covers
enough of each area to give a basic understanding of the concepts involved.
For any unanswered questions, a list of resources is provided at the end of
the paper. Any comments, suggestions, questions, etc. are encouraged and may
be directed to the author at the email address given above.

Where to Begin? Internet Addresses

Because the Internet is a global network of computers each computer connected to
the Internet must have a unique address.
Internet addresses are in the form nnn.nnn.nnn.nnn where nnn must
be a number from 0 – 255. This address is known as an IP address.
(IP stands for Internet Protocol; more on this later.)

The picture below illustrates two computers connected to the Internet;
your computer with IP address and another computer with IP address The Internet is represented as an abstract object in-between.
(As this paper progresses, the Internet portion of Diagram 1 will be
explained and redrawn several times as the details of the Internet are

Diagram 1
Diagram 1

If you connect to the Internet through an Internet Service
Provider (ISP), you are usually assigned a temporary IP address for the
duration of your dial-in session. If you connect to the Internet from a
local area network (LAN) your computer might have a permanent IP address
or it might obtain a temporary one from a DHCP (Dynamic Host Configuration
Protocol) server. In any case, if you are connected to the Internet,
your computer has a unique IP address.

Check It Out – The Ping Program

If you’re using Microsoft Windows or a flavor of Unix and have a connection to the
Internet, there is a handy program to see if a computer on the Internet is
alive. It’s called ping, probably after the sound made by older submarine
sonar systems.1 If you are using Windows, start a command prompt window.
If you’re using a flavor of Unix, get to a command prompt. Type
ping The ping program will send a ‘ping’ (actually
an ICMP (Internet Control Message Protocol) echo request message) to the
named computer. The pinged computer will respond with a reply. The ping
program will count the time expired until the reply comes back (if it does).
Also, if you enter a domain name (i.e. instead of an IP address,
ping will resolve the domain name and display the computer’s IP address.
More on domain names and address resolution later.

Protocol Stacks and Packets

So your computer is connected to the Internet and has a unique address. How
does it ‘talk’ to other computers connected to the Internet?
An example should serve here: Let’s say your IP address is and you
want to send a message to the computer The message you want to send
is “Hello computer!”. Obviously, the message must be transmitted
over whatever kind of wire connects your computer to the Internet. Let’s say
you’ve dialed into your ISP from home and the message must be transmitted over
the phone line. Therefore the message must be translated from alphabetic text
into electronic signals, transmitted over the Internet, then translated back
into alphabetic text. How is this accomplished? Through the use of a protocol
. Every computer needs one to communicate on the Internet and it is usually
built into the computer’s operating system (i.e. Windows, Unix, etc.). The
protocol stack used on the Internet is referred to as the TCP/IP protocol stack
because of the two major communication protocols used. The TCP/IP stack
looks like this:

Protocol Layer Comments
Application Protocols Layer Protocols specific to applications such as WWW, e-mail, FTP, etc.
Transmission Control Protocol Layer TCP directs packets to a specific application on a computer using a port number.
Internet Protocol Layer IP directs packets to a specific computer using an IP address.
Hardware Layer Converts binary packet data to network signals and back.
(E.g. ethernet network card, modem for phone lines, etc.)

If we were to follow the path that the message “Hello computer!” took from
our computer to the computer with IP address, it would happen something
like this:

Diagram 2
Diagram 2

  1. The message would start at the top of the protocol stack on your computer
    and work it’s way downward.
  2. If the message to be sent is long, each stack layer that the message passes
    through may break the message up into smaller chunks of data. This is because
    data sent over the Internet (and most computer networks) are sent in manageable
    chunks. On the Internet, these chunks of data are known as packets.
  3. The packets would go through the Application Layer and continue to the
    TCP layer. Each packet is assigned a port number. Ports will be explained
    later, but suffice to say that many programs may be using the TCP/IP stack
    and sending messages. We need to know which program on the destination
    computer needs to receive the message because it will be listening on a
    specific port.
  4. After going through the TCP layer, the packets proceed to the IP layer.
    This is where each packet receives it’s destination address,
  5. Now that our message packets have a port number and an IP address, they are ready to
    be sent over the Internet. The hardware layer takes care of turning our
    packets containing the alphabetic text of our message into electronic signals
    and transmitting them over the phone line.
  6. On the other end of the phone line your ISP has a direct
    connection to the Internet. The ISPs router examines the destination
    address in each packet and determines where to send it. Often, the packet’s
    next stop is another router. More on routers and Internet infrastructure
  7. Eventually, the packets reach computer Here, the packets start at
    the bottom of the destination computer’s TCP/IP stack and work upwards.
  8. As the packets go upwards through the stack, all routing data that the sending
    computer’s stack added (such as IP address and port number) is stripped from
    the packets.
  9. When the data reaches the top of the stack, the packets have been re-assembled
    into their original form, “Hello computer!”

Networking Infrastructure

So now you know how packets travel from one computer to another over the Internet.
But what’s in-between? What actually makes up the Internet? Let’s look at another

Diagram 3
Diagram 3

Here we see Diagram 1 redrawn with more detail. The physical connection
through the phone network to the Internet Service Provider might have been
easy to guess, but beyond that might bear some explanation.

The ISP maintains a pool of modems for their dial-in customers.
This is managed by some form of computer (usually a dedicated one) which controls
data flow from the modem pool to a backbone or dedicated line router.
This setup may be referred to as a port server, as it ‘serves’ access to the
network. Billing and usage information is usually collected here as well.

After your packets traverse the phone network and your ISP’s local equipment,
they are routed onto the ISP’s backbone or a backbone the ISP buys bandwidth
from. From here the packets will usually journey through several routers and
over several backbones, dedicated lines, and other networks until they find
their destination, the computer with address But wouldn’t it would
be nice if we knew the exact route our packets were taking over the Internet?
As it turns out, there is a way…

Check It Out – The Traceroute Program

If you’re using Microsoft Windows or a flavor of Unix and have a connection to the
Internet, here is another handy Internet program. This one is called
traceroute and it shows the path your packets are taking to a given
Internet destination. Like ping, you must use traceroute from a command prompt.
In Windows, use tracert From a Unix prompt,
type traceroute Like ping, you may also enter
IP addresses instead of domain names. Traceroute will print out a list of all
the routers, computers, and any other Internet entities that your packets must
travel through to get to their destination.

If you use traceroute, you’ll notice that your packets must travel through
many things to get to their destination. Most have long names such as and
These are Internet routers that decide where to send your packets.
Several routers are shown in Diagram 3, but only a few. Diagram 3 is meant
to show a simple network structure. The Internet is much more complex.

Internet Infrastructure

The Internet backbone is made up of many large networks which interconnect
with each other. These large networks are known as Network Service
or NSPs. Some of the large NSPs are UUNet, CerfNet, IBM,
BBN Planet, SprintNet, PSINet, as well as others. These networks peer
with each other to exchange packet traffic. Each NSP is required to connect
to three Network Access Points or NAPs.
At the NAPs, packet traffic may jump from one NSP’s backbone to another
NSP’s backbone. NSPs also interconnect at Metropolitan Area Exchanges
or MAEs. MAEs serve the same purpose as the NAPs but are privately owned.
NAPs were the original Internet interconnect points. Both NAPs and MAEs are
referred to as Internet Exchange Points or IXs.
NSPs also sell bandwidth to smaller networks, such as ISPs and smaller
bandwidth providers.
Below is a picture showing this hierarchical infrastructure.

Diagram 4
Diagram 4

This is not a true representation of an actual piece of the Internet.
Diagram 4 is only meant to demonstrate how the NSPs could interconnect
with each other and smaller ISPs.
None of the physical network components are shown in Diagram 4 as they
are in Diagram 3. This is because a single NSP’s backbone infrastructure
is a complex drawing by itself. Most NSPs publish maps of their network
infrastructure on their web sites and can be found easily.
To draw an actual map of the Internet would be nearly impossible
due to it’s size, complexity, and ever changing structure.

The Internet Routing Hierarchy

So how do packets find their way across the Internet? Does every
computer connected to the Internet know where the other computers are?
Do packets simply get ‘broadcast’ to every computer on the Internet?
The answer to both the preceding questions is ‘no’. No computer
knows where any of the other computers are, and packets do not get
sent to every computer. The information used to get packets to
their destinations are contained in routing tables kept by each
router connected to the Internet.

Routers are packet switches. A router is usually connected between
networks to route packets between them. Each router knows about it’s
sub-networks and which IP addresses they use. The router usually
doesn’t know what IP addresses are ‘above’ it. Examine Diagram 5 below.
The black boxes connecting the backbones are routers. The larger NSP
backbones at the top are connected at a NAP. Under them are several
sub-networks, and under them, more sub-networks. At the bottom
are two local area networks with computers attached.

Diagram 5
Diagram 5

When a packet arrives at a router, the router examines the IP address
put there by the IP protocol layer on the originating computer.
The router checks it’s routing table. If the network containing the
IP address is found, the packet is sent to that network. If the
network containing the IP address is not found, then the router sends
the packet on a default route, usually up the backbone hierarchy to
the next router. Hopefully the next router will know where to send the
packet. If it does not, again the packet is routed upwards until it
reaches a NSP backbone. The routers connected to the NSP backbones
hold the largest routing tables and here the packet will be routed
to the correct backbone, where it will begin its journey ‘downward’
through smaller and smaller networks until it finds it’s destination.

Domain Names and Address Resolution

But what if you don’t know the IP address of the computer you want to
connect to? What if the you need to access a web server referred to as How does your web browser know where
on the Internet this computer lives? The answer to all these questions
is the Domain Name Service or DNS. The DNS is a distributed
database which keeps track of computer’s names and their corresponding
IP addresses on the Internet.

Many computers connected to the Internet host part of the DNS database and
the software that allows others to access it. These computers are known
as DNS servers. No DNS server contains the entire database;
they only contain a subset of it. If a DNS server does not
contain the domain name requested by another computer, the DNS server
re-directs the requesting computer to another DNS server.

Diagram 6
Diagram 6

The Domain Name Service is structured as a hierarchy similar to the IP routing
hierarchy. The computer requesting a name resolution will be re-directed ‘up’
the hierarchy until a DNS server is found that can resolve the domain name
in the request. Figure 6 illustrates a portion of the hierarchy. At the top
of the tree are the domain roots. Some of the older, more common domains
are seen near the top. What is not shown are the multitude of DNS servers
around the world which form the rest of the hierarchy.

When an Internet connection is setup (e.g. for a LAN or Dial-Up Networking
in Windows), one primary and one or more secondary DNS servers are usually
specified as part of the installation.
This way, any Internet applications that need domain name resolution will be
able to function correctly.
For example, when you enter a web address into your web browser, the browser
first connects to your primary DNS server.
After obtaining the IP address for the domain name you entered, the browser
then connects to the target computer and requests the web page you wanted.

Check It Out – Disable DNS in Windows

If you’re using Windows 95/NT and access the Internet, you may view your
DNS server(s) and even disable them.

If you use Dial-Up Networking:
Open your Dial-Up Networking window (which can be found in Windows Explorer
under your CD-ROM drive and above Network Neighborhood). Right click on
your Internet connection and click Properties. Near the bottom of the
connection properties window press the TCP/IP Settings… button.

If you have a permanent connection to the Internet:
Right click on Network Neighborhood and click Properties. Click TCP/IP
Properties. Select the DNS Configuration tab at the top.

You should now be looking at your DNS servers’ IP addresses.
Here you may disable DNS or set your DNS servers to (Write down
your DNS servers’ IP addresses first. You will probably have to restart
Windows as well.) Now enter an address into your web browser. The browser
won’t be able to resolve the domain name and you will probably get a nasty
dialog box explaining that a DNS server couldn’t be found. However, if you
enter the corresponding IP address instead of the domain name, the browser
will be able to retrieve the desired web page. (Use ping to get the IP
address prior to disabling DNS.)
Other Microsoft operating systems are similar.

Internet Protocols Revisited

As hinted to earlier in the section about protocol stacks, one
may surmise that there are many protocols that are used on the Internet.
This is true; there are many communication protocols required for
the Internet to function. These include the TCP and IP protocols,
routing protocols, medium access control protocols, application level
protocols, etc. The following sections describe some of the more
important and commonly used protocols on the Internet. Higher level
protocols are discussed first, followed by lower level protocols.

Application Protocols: HTTP and the World Wide Web

One of the most commonly used services on the Internet is the World Wide
Web (WWW). The application protocol that makes the web work is
Hypertext Transfer Protocol or HTTP. Do not confuse this
with the Hypertext Markup Language (HTML). HTML is the language used to
write web pages. HTTP is the protocol that web browsers and web
servers use to communicate with each other over the Internet. It is an
application level protocol because it sits on top of the TCP layer in
the protocol stack and is used by specific applications to talk to one
another. In this case the applications are web browsers and web servers.

HTTP is a connectionless text based protocol. Clients (web browsers) send
requests to web servers for web elements such as web pages and images.
After the request is serviced by a server, the connection between client
and server across the Internet is disconnected. A new connection must be
made for each request. Most protocols are connection oriented. This
means that the two computers communicating with each other keep the
connection open over the Internet. HTTP does not however. Before an HTTP
request can be made by a client, a new connection must be made to the

When you type a URL into a web browser, this is what happens:

  1. If the URL contains a domain name, the browser first connects to a
    domain name server and retrieves the corresponding IP address for the
    web server.
  2. The web browser connects to the web server and sends an HTTP request
    (via the protocol stack) for the desired web page.
  3. The web server receives the request and checks for the desired page.
    If the page exists, the web server sends it. If the server cannot
    find the requested page, it will send an HTTP 404 error message.
    (404 means ‘Page Not Found’ as anyone who has surfed the web probably
  4. The web browser receives the page back and the connection is closed.
  5. The browser then parses through the page and looks for other page
    elements it needs to complete the web page. These usually include
    images, applets, etc.
  6. For each element needed, the browser makes additional connections and
    HTTP requests to the server for each element.
  7. When the browser has finished loading all images, applets, etc. the
    page will be completely loaded in the browser window.

Check It Out – Use Your Telnet Client to Retrieve a Web Page Using HTTP

Telnet is a remote terminal service used on the Internet. It’s use has
declined lately, but it is a very useful tool to study the Internet.
In Windows find the default telnet program. It may be located in the Windows
directory named telnet.exe. When opened, pull down the Terminal
menu and select Preferences. In the preferences window, check Local Echo.
(This is so you can see your HTTP request when you type it.) Now pull
down the Connection menu and select Remote System. Enter for the Host Name and 80 for the Port. (Web servers
usually listen on port 80 by default.) Press Connect. Now type

GET / HTTP/1.0

and press Enter twice. This is a simple HTTP request to a web server for
it’s root page. You should see a web page flash by and then a dialog box
should pop up to tell you the connection was lost. If you’d like to save
the retrieved page, turn on logging in the Telnet program. You may then
browse through the web page and see the HTML that was used to write it.

Most Internet protocols are specified by Internet documents known as a
Request For Comments or RFCs. RFCs may be found at
several locations on the Internet. See the Resources section below
for appropriate URL’s. HTTP version 1.0 is specified by RFC 1945.

Application Protocols: SMTP and Electronic Mail

Another commonly used Internet service is electronic mail. E-mail
uses an application level protocol called
Simple Mail Transfer Protocol or SMTP. SMTP is also a text
based protocol, but unlike HTTP, SMTP is connection oriented. SMTP is also
more complicated than HTTP. There are many more commands and considerations
in SMTP than there are in HTTP.

When you open your mail client to read your e-mail, this is what typically

  1. The mail client (Netscape Mail, Lotus Notes, Microsoft Outlook, etc.)
    opens a connection to it’s default mail server. The mail server’s
    IP address or domain name is typically setup when the mail client is
  2. The mail server will always transmit the first message to identify
  3. The client will send an SMTP HELO command to which the server will
    respond with a 250 OK message.
  4. Depending on whether the client is checking mail, sending mail, etc.
    the appropriate SMTP commands will be sent to the server, which will
    respond accordingly.
  5. This request/response transaction will continue until the client sends
    an SMTP QUIT command. The server will then say goodbye and the
    connection will be closed.

A simple ‘conversation’ between an SMTP client and SMTP server is shown below.
R: denotes messages sent by the server (receiver) and S: denotes
messages sent by the client (sender).

      This SMTP example shows mail sent by Smith at host USC-ISIF, to
      Jones, Green, and Brown at host BBN-UNIX.  Here we assume that
      host USC-ISIF contacts host BBN-UNIX directly.  The mail is
      accepted for Jones and Brown.  Green does not have a mailbox at
      host BBN-UNIX.


         R: 220 BBN-UNIX.ARPA Simple Mail Transfer Service Ready
         R: 250 BBN-UNIX.ARPA

         S: MAIL FROM:<[email protected]>
         R: 250 OK

         S: RCPT TO:<[email protected]>
         R: 250 OK

         S: RCPT TO:<[email protected]>
         R: 550 No such user here

         S: RCPT TO:<[email protected]>
         R: 250 OK

         S: DATA
         R: 354 Start mail input; end with <CRLF>.<CRLF>
         S: Blah blah blah...
         S: ...etc. etc. etc.
         S: .
         R: 250 OK

         S: QUIT
         R: 221 BBN-UNIX.ARPA Service closing transmission channel

This SMTP transaction is taken from RFC 821, which specifies SMTP.

Transmission Control Protocol

Under the application layer in the protocol stack is the TCP layer.
When applications open a connection to another computer on the Internet,
the messages they send (using a specific application layer protocol) get
passed down the stack to the TCP layer. TCP is responsible for routing
application protocols to the correct application on the destination
. To accomplish this, port numbers are used. Ports can be
thought of as separate channels on each computer. For example, you can surf
the web while reading e-mail. This is because these two applications (the
web browser and the mail client) used different port numbers. When a packet
arrives at a computer and makes its way up the protocol stack, the TCP layer
decides which application receives the packet based on a port number.

TCP works like this:

  • When the TCP layer receives the application layer protocol data from above,
    it segments it into manageable ‘chunks’ and then adds a TCP header with
    specific TCP information to each ‘chunk’. The information contained in the
    TCP header includes the port number of the application the data needs to be
    sent to.
  • When the TCP layer receives a packet from the IP layer below it, the TCP
    layer strips the TCP header data from the packet, does some data
    reconstruction if necessary, and then sends the data to the correct
    application using the port number taken from the TCP header.

This is how TCP routes the data moving through the protocol stack to the correct

TCP is not a textual protocol. TCP is a connection-oriented, reliable,
byte stream service
. Connection-oriented means that two applications
using TCP must first establish a connection before exchanging data. TCP
is reliable because for each packet received, an acknowledgement is sent to
the sender to confirm the delivery. TCP also includes a checksum in it’s
header for error-checking the received data. The TCP header looks like

Diagram 7
Diagram 7

Notice that there is no place for an IP address in the TCP header. This is
because TCP doesn’t know anything about IP addresses. TCP’s job is to
get application level data from application to application reliably.
The task of getting data from computer to computer is the job of IP.

Check It Out – Well Known Internet Port Numbers

Listed below are the port numbers for some of the more commonly used Internet

FTP 20/21
Telnet 23
Quake III Arena 27960

Internet Protocol

Unlike TCP, IP is an unreliable, connectionless protocol. IP doesn’t
care whether a packet gets to it’s destination or not. Nor does IP know about
connections and port numbers. IP’s job is too send and route packets
to other computers
. IP packets are independent entities and may arrive
out of order or not at all. It is TCP’s job to make sure packets arrive and
are in the correct order. About the only thing IP has in common with TCP is the
way it receives data and adds it’s own IP header information to the TCP
data. The IP header looks like this:

Diagram 8
Diagram 8

Above we see the IP addresses of the sending and receiving computers in the
IP header. Below is what a packet looks like after passing through the
application layer, TCP layer, and IP layer. The application layer data is
segmented in the TCP layer, the TCP header is added, the packet continues to
the IP layer, the IP header is added, and then the packet is transmitted
across the Internet.

Diagram 9
Diagram 9

Wrap Up

Now you know how the Internet works. But how long will it stay this way?
The version of IP currently used on the Internet (version 4) only allows
232 addresses. Eventually there won’t be any free IP addresses left.
Surprised? Don’t worry. IP version 6 is being tested right now on a
research backbone by a consortium of research institutions and corporations.
And after that? Who knows. The Internet has come a long way since it’s
inception as a Defense Department research project. No one really knows
what the Internet will become. One thing is sure, however. The Internet
will unite the world like no other mechanism ever has. The Information Age
is in full stride and I am glad to be a part of it.

Rus Shuler, 1998
Updates made 2002


Below are some interesting links associated with some of the topics discussed.
(I hope they all still work. All open in new window.) is the home page of the
Internet Engineering Task Force. This body is greatly responsible for the
development of Internet protocols and the like. is the
organization responsible for administering domain names.
is an excellent RFC search engine useful for finding any RFC.
is Russ Haynal’s ISP Page. This is a great site with links to most NSPs and
their backbone infrastructure maps.
is A Brief Guide to the History of the Internet, sent by Kendra.


The following books are excellent resources and helped greatly in the writing
of this paper. I believe Stevens’ book is the best TCP/IP reference ever and
can be considered the bible of the Internet. Sheldon’s book covers a much
wider scope and contains a vast amount of networking information.

  • TCP/IP Illustrated, Volume 1, The Protocols.
    W. Richard Stevens.
    Addison-Wesley, Reading, Massachusetts. 1994.
  • Encyclopedia of Networking.
    Tom Sheldon.
    Osbourne McGraw-Hill, New York. 1998.

Although not used for writing this paper, here are some other good books on
the topics of the Internet and networking:

  • Firewalls and Internet Security; Repelling the Wiley Hacker.
    William R. Cheswick, Steven M. Bellovin.
    Addison-Wesley, Reading, Massachusetts. 1994.
  • Data Communications, Computer Networks and Open Systems. Fourth Edition.
    Fred Halsall.
    Addison-Wesley, Harlow, England. 1996.
  • Telecommunications: Protocols and Design.
    John D. Spragins with Joseph L. Hammond and Krzysztof Pawlikowski.
    Addison-Wesley, Reading, Massachusetts. 1992.

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